Definition of Inchaway: In these Terms & Conditions, “Inchaway” (or “the Company”) refers collectively to Oriental Inchaway Pte Ltd, Sachaway Sdn Bhd, PT Oriental Inchaway International, Taiwan Oriental Inchaway, and their affiliated entities. These Terms & Conditions (“Terms”) govern your use of all Inchaway online platforms (including websites and member portals) and your participation as an Inchaway member or distributor. By accessing any Inchaway platform, purchasing Inchaway products, or enrolling as an Inchaway Member/Distributor, you agree to comply with these Terms. These Terms apply to all categories of users, including general online platform users, registered Members, and independent Distributors. If you do not agree with these Terms, you must discontinue use of the platforms and, if applicable, refrain from applying for or terminate your Inchaway membership.
Related Policies: These Terms should be read in conjunction with Inchaway’s Privacy Policy and Code of Conduct, which are incorporated by reference. The Privacy Policy explains how we collect and use personal data, and the Code of Conduct (also reflected in the Member Rules & Policies below) outlines expected ethical behavior. While this document may reference key points from those policies for clarity, please refer to the full Privacy Policy and Code of Conduct for comprehensive details. By agreeing to these Terms, you confirm that you also consent to our data practices as described in the Privacy Policy and commit to uphold the Inchaway Code of Conduct.
Who Can Become a Member: Inchaway membership is open to individuals and business entities who meet the following eligibility criteria:
Age and Legal Status: You must be at least 18 years old. Applicants must be legally competent to enter a contract. (Individuals who are undischarged bankrupts or otherwise legally barred from business engagements are not eligible.)
Residency: If you are a local citizen or permanent resident of the country where you apply, you may use your national identification. Foreign or non-resident applicants may be required to provide a valid passport and a local bank account for transactions.
Sponsorship: All new Members must be sponsored by an existing qualified Inchaway Member in good standing. (A “Qualified Member” is typically a Member or higher rank as defined in the Inchaway Marketing Plan.) You cannot join without naming a sponsor, and no sponsor may ask for compensation for sponsorship.
Application Form: You must complete and submit the official Inchaway Member Application Form (either in hard copy or via the online registration process) with all required details and documentation. This includes providing accurate personal/contact information and any necessary identification or business documents. Incomplete or falsified applications will be rejected.
Membership Fee: A one-time membership or subscription fee (e.g. IWD 10, or equivalent in local currency) is required upon application. This fee covers your registration and starter kit. The current starter kit includes product samples (for example, a Sacha Inchi Oil starter kit) and/or business materials as determined by Inchaway. Membership is yearly renewable by meeting the minimum maintenance requirement (such as the purchase of at least one set of product per year) instead of paying an annual fee.
One Membership Per Person/Entity: Each individual or business entity may hold only one Inchaway membership. Double memberships are strictly prohibited. If the Company finds that you have created or obtained more than one membership account under the same name or by the same person/entity, the duplicate account(s) will be terminated at the Company’s discretion. (Inchaway may allow exceptions in extraordinary cases as per its policies, but approval is rare and subject to stringent conditions. In any event, no one is allowed to benefit from multiple accounts improperly.)
Spouse/Household Members: Spouses may each apply for separate memberships; however, they must not be sponsored in the same line (upline/downline relationship) to prevent conflicts of interest. If two existing Members marry, they must notify the Company. They may choose to combine their networks into one membership (under one spouse or a joint business entity) or continue to operate as separate memberships in their original lines of sponsorship. All such arrangements require Company approval. Likewise, family members or individuals in the same household should avoid creating accounts intended to bypass the one-membership rule or poach each other’s downlines.
Company’s Right to Accept or Reject: Submission of a completed application (and fee) does not guarantee acceptance. Inchaway reserves the right to review all applications and reject any application at its sole discretion, with or without assigning a reason. Applications that do not meet the above conditions or that contain incomplete, incorrect, or misleading information will be declined. The membership becomes official and active only when the Company confirms acceptance (e.g., by issuing a Member ID or confirmation notice). The Company may also correct or rectify any enrollment errors, sponsor placement issues, or other discrepancies in the network if discovered, to preserve the integrity of the network structure.
Member Identification: Once approved, each Member is issued a unique Member Code/ID number. This ID must be used for all official transactions (such as product purchases and sponsoring new members) to ensure proper tracking of sales and lineage. Members will have access to an online Member Panel where they can download a digital membership card and manage their account. Members are responsible for safeguarding their login credentials and ensuring that their account is used only in accordance with these Terms.
Consent to Terms and Policies: By applying for membership (whether by signing the form or submitting online), you explicitly agree to abide by these Terms & Conditions and all Inchaway policies, rules, and codes of conduct as laid out in the Inchaway Business Handbook and other official documents. Ignorance of these rules is not an excuse for non-compliance. If you have any questions about your obligations, it is your responsibility to seek clarification from the Company or refer to the official Member Handbook.
Cooling-Off and Cancellation: After joining, new Members have a short “cooling-off” period as stipulated by local direct selling regulations and Company policy. If you change your mind, you have ten (10) working days from the date of membership registration to cancel your membership in writing and receive a full refund of the subscription fee paid. Beyond this initial cooling-off window, you may still resign your membership at any time (see the Termination and Resignation section below), but refunds of fees or other costs (if any) will depend on the timing and circumstances of the resignation.
No Employment or Agency: All Inchaway Members and Distributors operate as independent contractors. You are not an employee, agent, franchisee, or legal representative of Inchaway. No partnership, joint venture, or employment is created by your membership. As an independent member, you are solely responsible for your own business activities and expenses. You must not represent yourself as an employee or authorized agent of the Company on any websites, social media, business cards, stationery, or marketing materials. Words like “agent” or “employee” or any title implying corporate position must be avoided. Acceptable descriptions include “Independent Inchaway Member” or “Independent Inchaway Distributor.”
No Authority to Bind the Company: Because you are independent, you do not have authority to enter into any contracts, make promises, warranties, or obligations on behalf of Inchaway. You cannot act in the name of the Company or create any liability for the Company. For example, you may not negotiate product prices or terms of sale outside of those set by Inchaway, nor may you represent that you have any exclusive rights or territories from the Company.
No Exclusive Territories or Claims: Membership does not grant any exclusive territory or market rights. You may not claim that you have a monopoly or exclusive “franchise” over sales in any area. Inchaway’s direct selling model allows multiple independent members to operate in any given region. All members have equal rights to conduct business in authorized markets, so long as they do so in compliance with Company rules.
Use of Company Name and Intellectual Property: You may use Inchaway’s name, logos, trademarks, product images, and slogans only in accordance with Company guidelines and with prior permission. Generally, you can use official marketing materials provided by Inchaway or refer to yourself as an independent member in conversation and personal marketing. However, you must not misuse or alter Inchaway trademarks or copyrighted materials. For example, you may not create your own websites, social media pages, or marketing collateral that use the Inchaway name or logo without written approval. Additionally, you may not register any domain names, email addresses, or social media accounts that contain “Inchaway” or any Company brand names, as this could confuse the public about the source of information. (See Intellectual Property and Branding below for more details.) All marketing and advertising must clearly indicate you are an independent promoter of Inchaway products, not the Company itself.
Independent Business Obligations: As an independent business operator, you are responsible for complying with any local laws or regulations that apply to running a business (such as registering for taxes, if applicable, and obtaining any required business licenses). You are also responsible for your own income tax, social security, or other filings resulting from your earnings as an Inchaway member. The Company does not withhold income taxes except as required by law. (Non-resident/foreigner members: note that Inchaway may withhold or deduct applicable taxes from your bonuses per local tax law before payout, and you should provide necessary tax identification for compliance.)
All Inchaway Members and Distributors are expected to uphold the highest standards of integrity, honesty, and professionalism. This section outlines key responsibilities and conduct guidelines that you must follow while representing Inchaway and selling its products. Failure to adhere to these rules can result in disciplinary action, including termination of your membership.
Ethical Business Practices: You must conduct your Inchaway business ethically and lawfully. Always present the Company’s products, services, and marketing plan truthfully, without exaggeration or misrepresentation. Treat customers, prospective recruits, and fellow members with respect. When introducing someone to Inchaway, make clear what the business entails – emphasize product sales and proper use of the products. Do not imply that one can get rich quickly or that income is guaranteed without effort. It is important to clarify that rewards come from product sales volume and team building, not from mere recruitment. In particular, when you sponsor a new member or explain the compensation plan, you must disclose that: (a) there is no commission paid solely for recruiting a new Member, and (b) the only purchase required to join is the starter kit (no mandatory bulk purchases or fees beyond the starter kit) – all other product purchases are optional and based on genuine demand. This ensures prospects understand Inchaway is not a “pay-to-play” scheme but a product-focused business.
Accountability for Your Network: If you sponsor (enroll) new members, you have a duty to train and support them. As a sponsor, you should help new recruits learn about the products, the compensation plan, and the business practices. Encourage them to follow these same Terms and the Code of Conduct. You should be available to guide them, especially in their early stages, and foster a culture of compliance and teamwork. Remember, any unethical practices you teach or allow in your downline can reflect on you and the Company.
Compliance with All Policies and Laws: You are required to familiarize yourself with all of Inchaway’s rules, policies, procedures, and this Code of Conduct. Stay updated by reading official Inchaway communications (memos, announcements, updates on the member portal). Ignorance of a rule is not a defense for misconduct. Additionally, obey all applicable laws and regulations in the course of your business – including consumer protection laws, product regulations, direct selling laws, anti-spamming laws, and advertising standards. If a particular market’s law conflicts with these Terms, contact the Company for guidance; in general, legal requirements will take precedence and the Company will adjust applicable rules to remain in compliance.
Prohibited Conduct: The following activities are strictly prohibited. Engaging in any of these is considered a serious breach of these Terms and will be grounds for disciplinary action, up to and including immediate termination of your membership:
Unauthorized Product Sales or Underselling: You may not resell Inchaway products at below the official Company retail price, nor offer unauthorized discounts. All products must be sold at the price set by Inchaway (except for official promotions authorized by the Company). Selling through unauthorized channels is also forbidden – this includes third-party retail stores, unauthorized websites, online marketplaces, public bazaars, or any venue not explicitly approved by Inchaway. (For instance, you cannot list Inchaway products on e-commerce platforms or social media Marketplace without permission.) The integrity of pricing and distribution must be maintained to protect all Members and the brand. “Dumping” products (selling in bulk at cut-rate prices) or stockpiling products solely to hit bonus targets is against Company policy (see Product Purchases and Pricing below for more on stockpiling).
Account Sharing or Proxy Enrollment: You are not allowed to manage or operate another member’s account on their behalf without proper authorization. Each member account is personal to the registered individual or entity. Logging into someone else’s member panel, placing orders, or handling their business without written permission from that member (and notice to the Company) is prohibited. Similarly, you must not allow others to use your account. This rule protects the security of accounts and prevents fraudulent manipulations of the network. Any attempt to create “ghost accounts” or operate multiple accounts behind the scenes is strictly forbidden.
Poaching and Cross-Recruiting: Do not engage in recruiting activities that are detrimental to other Inchaway members or the Company. Specifically, you must not solicit any existing Inchaway member from another team/group to join your team or another business venture. It is against the Code of Conduct to approach someone you know (or suspect) is already an Inchaway Member and attempt to sponsor them under you or convince them to switch sponsors/groups. Additionally, you may not use Inchaway meetings or contacts to promote or sell any other business or products (no pitching other MLM opportunities, franchises, or unrelated products to Inchaway members). Inchaway strictly forbids members from leveraging its network for cross-promoting other ventures. If someone is already an Inchaway member (even if inactive), you should not entice them to sign a new membership under you; there are formal procedures for any change of sponsorship which must be observed (typically involving resignation and a waiting period).
Participation in Competing Direct Sales (Conflict of Interest): High-ranking Inchaway members (for example, those who have achieved a leadership rank such as Pearl Director or above) are prohibited from participating in other direct selling or multi-level marketing companies. Such involvement is considered a conflict of interest at the leadership level. Even at lower ranks, no member should promote competitor products to their Inchaway network or mix competing business activities in a way that undermines their focus or loyalty to Inchaway. The Company expects loyalty especially from its senior distributors; being actively involved in a competing MLM can lead to termination of your Inchaway membership. If you wish to pursue another direct selling business, you may choose to resign from Inchaway to avoid any conflict or disciplinary action.
Unethical Sales Practices: All forms of deceptive, high-pressure, or unlawful sales tactics are prohibited. Members must not use “hard selling” or “pressure-cooker” tactics – for example, aggressively pressuring someone to sign up or buy large quantities, using harassment, or manipulating someone’s emotions unfairly to force a sale. Door-to-door selling is disallowed unless a customer specifically invites you to their home for a presentation. (In some jurisdictions, unscheduled door-to-door sales may also violate local laws or consumer regulations, which is another reason this is banned.) Always respect a prospective customer’s or recruit’s decision and privacy; do not persist once they’ve declined an offer.
Misrepresentation of Products or Income: You must present Inchaway products and the business opportunity honestly. Do not make false, misleading, or exaggerated claims about product benefits or the income you can earn. Product Claims: Only use health, nutrition, or efficacy claims for products that are officially approved by Inchaway and compliant with local regulations. Our wellness products are not to be marketed as curing or treating diseases beyond what the official literature states. Income Claims: Likewise, do not guarantee any level of income or make it sound as if high earnings are easily achievable. Income examples can be shared in the context of explaining the compensation plan, but it must be clear that actual earnings result from an individual’s dedicated effort, sales, and team growth – they are not guaranteed. Any representations that violate consumer protection laws (e.g., illegal health claims or misrepresentation under contract law) will not only breach these Terms but may also violate the law. You bear full responsibility for any such unlawful statements and any resulting fines or legal consequences, in addition to disciplinary action by the Company.
Cheating, Fraud, or Undermining the Business: Engaging in any fraudulent activity, deceit, or actions intended to “game” the compensation plan or cheat the system is strictly forbidden. This includes things like: enrolling fake individuals as members, bulk purchasing and immediately returning products to inflate sales artificially, colluding with others to exploit loopholes, or undercutting fellow members’ sales (for example, deliberately targeting another member’s customers with lower prices or negative tactics). Members should operate with fairness and integrity. Any action done with ill-intent or that harms the business or other members’ rightful opportunities is a serious offense.
Unauthorized Use of Company Materials & Intellectual Property: You may not post, publish, or distribute any Inchaway-related content in public media without prior written approval from the Company. This includes (but is not limited to) using Inchaway’s name, logos, trademarks, product images, brochures, videos, presentations, and testimonials on websites, social media, online advertisements, print ads, or other publicity that you create independently. While Inchaway encourages you to promote the business, it must be done through approved methods and materials. You should use official marketing collateral provided by Inchaway. If you create your own flyers or social media posts, you must get them reviewed and approved by the Company if they contain Inchaway branding or product claims. Do not reveal confidential information (such as detailed compensation calculations, non-public product information, or personal data of others) in any public forum. Remember that the Inchaway brand must be presented consistently and professionally; any misuse or unauthorised representation can result in damage to the brand and thus is taken very seriously.
This list of prohibited conduct is not exhaustive. In general, any action that violates the letter or spirit of Inchaway’s rules, the Code of Conduct, or any applicable law is considered a violation of these Terms. If you are ever unsure whether a certain action is allowed, you should seek guidance from the Inchaway corporate office before proceeding. Members found to be involved in any prohibited or unethical activities may face disciplinary action as outlined in the Termination section of these Terms. Additionally, if your conduct violates any laws or regulations, you may be personally liable for penalties imposed by authorities — compliance with the law is your personal responsibility.
Authorized Purchase Channels: Inchaway products must be purchased either directly from the Company (through official channels) or from authorized Inchaway Members. Authorized channels include Inchaway’s official offices, authorized distribution centers, and the official Inchaway online platform (website or e-commerce portal designated by the Company). If you are a Member, you can purchase inventory for resale or personal use through these channels at wholesale/member pricing. Retail customers (non-members) may purchase products at the full retail price through an Inchaway distributor or possibly via certain official online storefronts (if available in your region). In all cases, products should be obtained only from Inchaway or its independent Members – products bought through any third-party or unofficial sources may not be genuine or may violate Company policy.
Membership Identification for Purchases: If you are an Inchaway Member, you will typically need to provide your Member Code/ID when purchasing products. This ensures the purchase is recorded under your account (for sales volume and bonus calculation purposes) and that you receive the correct pricing. Orders without a valid Member identification may be refused or not counted towards any performance bonuses. Keep your Member ID handy when ordering at offices or logging into the online platform.
Fixed Pricing Policy: All Inchaway product prices are set by the Company. Members and Distributors must adhere to the official price list. You may not arbitrarily change prices, offer unauthorized discounts, or create “buy one get one” deals on your own. The price a customer pays should match the Company’s published retail price (unless an official promotional sale is in effect). Likewise, as a member buying from the Company, you pay the published member price. Inchaway may occasionally run special promotions or allow discounts via official coupons/vouchers – outside of those sanctioned events, the pricing is strict. This policy maintains fairness and avoids price wars or devaluation of products in the market.
No Repackaging or Alteration: Products must be sold in their original packaging. Members are not allowed to repackage, re-label, or tamper with Inchaway products. Altering packaging or labels can violate product regulations and void warranties, and is strictly prohibited.
Stockpiling and Sales Requirements: Inchaway’s business model is based on genuine product sales to consumers for use, not on inventory loading. Members should order products in reasonable quantities that they expect to sell or personally use. “Stockpiling” large inventories just to advance in rank or qualify for a bonus is against Company policy. Members are not required to purchase more product than the initial starter kit to become a member, and any further purchases should reflect actual demand. The Company may monitor purchase patterns for signs of inventory loading. If a member is found to be purchasing excessive stock without corresponding consumer sales, the Company may investigate and take action, as such practices can be considered manipulative and harmful (see also prohibited conduct). Conversely, failing to maintain any sales (personal or to customers) over extended periods may affect your membership status or eligibility for bonuses. Inchaway encourages regular retail sales and responsible purchasing.
Receipt and Proof of Purchase: Always obtain an official receipt for any product purchase, whether at a physical office or online. The receipt is proof of the transaction and will be required for any returns, exchanges, or warranty claims. It also helps maintain proper record-keeping. Members should provide customers with receipts for retail sales as well. Keeping clear records of sales protects both you and the customer under consumer law and Company policy.
No Unapproved Incentives: Beyond what Inchaway itself offers, members should not promise customers or recruits additional incentives that are not supported or approved by the Company. For example, a member should not promise a customer a “special reward” or free gift that the Company hasn’t authorized, especially if it involves company funds or future guarantees. Similarly, do not promise a recruit a guaranteed bonus or reimbursement beyond the official compensation plan to entice them to join. All incentives and rewards must align with official Company programs (such as published bonus programs, loyalty rewards, etc.). Members are free to conduct personal small-scale promotions (like a distributor might host a product demo with refreshments or give a small sample as a goodwill gesture), but these should not violate pricing (no giving away large product quantities free that undercuts another sale) and should not create an undue financial burden or expectation.
Placing Orders: Orders for Inchaway products can be placed directly at Inchaway branch offices, through the official Inchaway online ordering system, or via other Company-approved methods (such as through a Member’s replicated website if provided). When placing an order, ensure that you provide all necessary information (product codes, quantities, your Member ID if applicable, delivery address, etc.) accurately. Orders will typically be processed on business days during normal operating hours. If you are ordering online, follow the prompts to add products to your cart and check out securely. If ordering in person or by phone (if allowed), follow the instructions of Inchaway staff or the procedure given.
Order Cut-Off Times: Inchaway may have monthly or daily cut-off times for order processing. For instance, orders placed and paid by a certain time (e.g., 5:00 PM local time on a business day) might be processed the same day, whereas later orders process the next day. Orders that count toward monthly sales incentives usually must be completed by the last business day of that month. (Any orders or invoices issued after the month’s end will count toward the following month’s sales volume.) It is your responsibility as a Member to be mindful of such cut-off times if you are aiming for monthly targets.
Shipping and Collection: You may choose to collect products in person at designated Inchaway offices or have products shipped to your provided address. Available delivery methods will be communicated when you order. Inchaway delivers to all “acceptable designated locations” – typically addresses within the countries or regions where Inchaway operates. We do not deliver to P.O. boxes or restricted areas where courier access is unavailable. During checkout (online) or at the time of order (in office), you will confirm the delivery address and method.
Delivery Timeframes: After your order is confirmed and payment is received, Inchaway will provide an estimated delivery date or range. Please note that this is an estimate – actual delivery times may vary due to factors such as product availability, warehouse processing, courier schedules, and destination distance. Generally, domestic shipments should arrive within a few business days up to a couple of weeks, depending on location. If an item is not in stock or is back-ordered, the Company will inform you of the delay and may ship the available items first. Orders may arrive in multiple shipments if certain products are shipped from different warehouses or become available at different times. Inchaway will endeavor to minimize delays and partial shipments, but some splitting might occur to fulfill your order as efficiently as possible.
Delivery Conditions: Deliveries are made during normal working hours and may require a signature upon receipt (depending on the courier’s policy). It is your responsibility to provide a correct, safe address for delivery where someone is available to receive the package. If a delivery attempt fails (no one home, wrong address, etc.), you may need to coordinate with the courier for re-delivery or pick-up. The Company is not liable for losses or delays caused by incorrect addresses provided or absence of recipient. However, do contact Inchaway support if you encounter issues with receiving your order – we will assist within reasonable means.
Shipping Charges: Shipping or delivery fees may apply to your order unless otherwise stated (for example, some promotions might offer free shipping over a certain amount). These charges are based on Inchaway’s official shipping rate schedule, which is subject to change and will be communicated via price lists or the ordering platform. Before confirming your order, you will be able to see any delivery fee. All such fees are non-commissionable (they do not count toward sales volume) and are typically based on weight, distance, and courier rates negotiated by the Company. Inchaway reserves the right to adjust shipping charges in line with carrier rate changes, fuel surcharges, etc., but the charge at the time of your order, once accepted, will not be altered.
No Special Delivery Requests: Unless explicitly offered by Inchaway, the Company does not provide special delivery services such as gift-wrapping, very expedited shipping outside our standard options, or holding orders for extended periods. We also cannot delay payment dues or extend credit for product orders (see Payment Terms below). Any “lucky draws” or contests are officially organized by Inchaway – members should not expect the Company to honor any such offers unless they are in official announcements. In short, please utilize the standard services and promotions as provided; custom requests outside the norm may not be accommodated.
Accepted Payment Methods: Inchaway accepts various payment methods for purchases. Depending on your local market and the purchasing channel, these may include cash (for in-person transactions), bank drafts or cheques (subject to clearance), direct bank deposits or transfers to the Company’s account, and major electronic payment options. Common accepted credit/debit cards include Visa, MasterCard, American Express, JCB, etc., and we may also accept approved digital payment platforms (for example, Alipay, WeChat Pay, or local e-wallets) where available. When ordering online, the available payment options will be displayed at checkout. All payments must be made in the local currency of the Inchaway branch processing the order – we do not accept foreign currencies for domestic orders.
Timing of Payment: Payment is due in full at the time of order placement. Inchaway does not allow deposits or partial payments for product orders. An order will only be processed and products released once full payment is confirmed. For example, if paying by cheque, the order might be held until the cheque clears. If paying by credit card, ensure you have sufficient credit limit and the transaction is approved. Orders that are not fully paid by the end of the business day may be cancelled or delayed. Additionally, for Members aiming to count orders in a given month’s sales, the payment must be successfully made (and cleared) by the final business day of that month. Payments that arrive after the month cut-off will result in the order being counted in the next month.
No Credit Extensions: Members are not allowed to purchase on credit from the Company (aside from using their own credit cards, which is a separate arrangement between the member and card issuer). Inchaway will not ship products without payment, and Members cannot owe money to the Company for product purchases. Likewise, Members should not take customer payments and then delay paying the Company – doing so is risky and against good practice (and any resulting non-payment will be treated seriously by the Company). Always collect due payment from your customers upfront and pay the Company accordingly if you are placing an order on their behalf.
Currency and Pricing: All transactions are done in the official currency specified by Inchaway for your region (e.g., Malaysian Ringgit in Malaysia, Singapore Dollars in Singapore, etc.). Prices in the catalog or system are listed in that currency and must be paid as such. If you pay via an international credit card or bank from another currency, you are responsible for any exchange rate differences or bank fees. Inchaway’s product prices are periodically adjusted and published – you will be charged the price effective at the time of your order (assuming it was a valid current price). The Company strives to keep pricing consistent; however, any price updates will be announced through official channels. Members should always refer to the latest price list.
Invoices and Records: After payment, the Company will issue an invoice or payment receipt. Keep these documents for your records. Members should reconcile their invoices with their monthly statements (especially to confirm sales credit for bonuses). Any discrepancy in billing or payment should be reported promptly to Inchaway support for investigation.
Inchaway stands by the quality of its products and follows consumer-friendly refund practices in line with regulatory requirements. This section explains the conditions under which products and memberships may be returned or refunded.
Product Return (Buy-Back) Policy for Members: If you are an Inchaway Member or Distributor and you decide to terminate your membership or have unsold inventory, Inchaway offers a Buy-Back Policy for products you purchased. Regardless of whether your membership is ending voluntarily (you resign) or involuntarily (termination by Company), you have the right to return salable products to the Company for a refund, subject to the conditions below. This policy is designed to protect you from being stuck with unsold stock and to prevent excessive inventory loading.
Return Window: You may return products within 60 days from the date of purchase (invoice date) to exercise this buy-back option. If more than 60 days have passed since you bought the products, the buy-back policy provides a reduced benefit up to a certain timeframe (see below). Generally, returns are accepted up to six (6) months from the purchase date under some reimbursement terms. Products purchased beyond 6 months ago are typically not eligible for refund (except in extraordinary circumstances or if required by law).
Product Condition: Only resalable products are eligible for return. This means the products must be unopened, unused, in their original packaging, and in good condition suitable for resale. Specifically, any item you return must have at least 14 months of remaining shelf life before expiration (if applicable). Items with expiry dates too near, or products that have been tampered with, opened, or partially used, cannot be accepted for refund. Similarly, products that were sold as special promotions or discontinued stock might not be returnable unless stated by the Company.
Return Procedure: To return products, you should contact Inchaway’s customer service or your upline leader (depending on Company instructions) to obtain a return authorization. Typically, you will need to fill out a Product Return Form and provide details such as the original invoice number, product batch/lot numbers, and reason for return. If you are a Member with an active upline “Master Member” or service center, you may be asked to return the products through that upline for proper handling. All returns must be accompanied by the original proof of purchase (invoice/receipt). You are responsible for delivering the products safely back to the Company (either by bringing them to an office or shipping them as instructed). The Company reserves the right to inspect returned goods to verify their condition before issuing any refund.
Refund Amount: If your return is approved, Inchaway will issue a refund based on the following schedule:
100% Refund: If the products are returned within 60 working days (approximately two months) from your date of purchase/joining. In this case, you get a full refund of the price you paid for those products.
90% Refund: If the return is made after 60 days but within 6 months from the purchase/join date. In this case, up to 90% of the purchase price is refunded. The Company will deduct a 10% restocking fee and may also deduct the value of any bonuses/commissions that were paid out on the original purchase. (For example, if you bought product that earned your upline a commission, that commission may be clawed back since the sale did not ultimately complete.)
No Refund: If more than 6 months have passed since purchase, the window for routine buy-back has closed (unless a longer period is mandated by a specific local law). The Company typically will not buy back products after this time, barring exceptional review.
Promotional and Non-Resaleable Items: The buy-back policy also applies to certain non-resaleable items like starter kits, promotional items, or business aids if those were part of the initial purchase and are in returnable condition. For instance, if you decide to resign shortly after joining and you return your starter kit materials in good condition, those might be refundable as well. Each case will be evaluated, but the guiding principle is to make sure a resigning member is not financially disadvantaged by unused inventory, while also protecting the Company from abuse of the policy.
Refund Process: Once returned products are received and verified by Inchaway, the refund will be processed within 14 days. Refunds are usually issued via the same method you paid (e.g., a credit back to your card, a bank transfer, or a cheque). If you owe any amounts to Inchaway, the refund may be offset against those debts. Likewise, any bonus recovery due to returned products (commissions paid out to you or your upline on those products) will be processed in the subsequent bonus cycle. For example, if you returned products that earned you a commission, the Company will deduct that commission amount from your next bonus payment. If your upline received bonuses on your purchase, the Company will deduct the appropriate amounts from the upline in the following month as well.
Customer Product Returns: If you are a customer (not a Member) who purchased Inchaway products at retail and you wish to return a product, please refer to the return policy provided at the time of sale or contact the Inchaway Member you bought the product from. Inchaway supports end-customer returns in line with consumer protection laws (such as defects, warranty issues, or satisfaction guarantees when applicable). Generally, unused and unopened products can be returned within a reasonable time (often 30 days from purchase) to the distributor you purchased from, who can then assist in processing a refund or exchange through the Company. If you have any issues with a product or wish to inquire about a return as a customer, you may also contact Inchaway’s customer service directly for guidance.
Membership Resignation Refunds: As noted in the Membership section, if you resign your membership within the initial 10-day cooling-off period, your membership fee (subscription fee) will be fully refunded by the Company. This refund will be processed within a reasonable time after your resignation request is approved. No penalties will be applied for timely cooling-off cancellations. If you resign after the cooling-off period, membership fees are generally not refundable (they are considered earned for the value of the starter kit and services you received). However, you may still utilize the product buy-back policy for any unsold products as described above.
Exceptions: The above policies are intended to comply with local direct selling regulations which often mandate buy-back of inventory at not less than 90% of cost. Inchaway will honor any consumer rights or mandatory refund provisions required by law. If local law grants a longer return period or additional rights, those will be observed. Inchaway’s own policies may be updated to enhance flexibility, but any changes will be officially communicated. Members should not abuse the return policy by repeatedly buying and returning products; such behavior can be seen as fraudulent and could lead to denial of future returns or other action. The return policy is there to protect honest participants and consumers.
Company Intellectual Property: All intellectual property related to Inchaway – including but not limited to trademarks (like “Inchaway” name and logo, product names), service marks, copyrighted materials (text, images, videos in brochures or websites), product designs, formulas, and any proprietary information – is owned exclusively by the Company or its licensors. These are valuable business assets and are protected by law.
As a user or member, you are permitted to use Inchaway’s intellectual property only in the limited ways explicitly allowed by the Company. Typically, this means you may use the official sales and marketing materials provided to you (such as brochures, official websites, and authorized images) solely for the purpose of promoting Inchaway products and opportunity. You cannot modify these materials, and you cannot use Inchaway’s names or images for any other business or personal purpose unrelated to Inchaway.
Use of Logo and Marketing Materials: Do not use the Company’s logo or product images on any flyers, websites, social media posts, or other media that you create without prior approval. Inchaway often provides pre-approved templates or digital assets – use those to ensure compliance with brand guidelines. If you design your own advertisement or online content, you must submit it to Inchaway for approval if it includes any Inchaway intellectual property. Never make your own product labels or re-brand Inchaway products under your name. Also, do not produce merchandise (like t-shirts, mugs, etc.) with the Inchaway logo without permission.
Online Presence and Social Media: We recognize the importance of social media and online marketing. You may share your enthusiasm for Inchaway products and business on your personal social media, but you must do so responsibly. Any account or profile where you discuss Inchaway should clearly identify you as an “Independent Inchaway Member”. Do not create pages that could be mistaken as official Inchaway pages. For example, you should not name a Facebook page “Inchaway International” or “Inchaway Products” as if it’s run by the Company. A better naming might be “[Your Name] – Inchaway Independent Distributor”. Similarly, any social media posts must be truthful and aligned with company-approved claims. Do not post unauthorized before/after photos, medical claims, or income claims. And as stated in prohibited conduct, do not publish confidential company information on public forums.
Inchaway Online Platforms: If you use Inchaway’s official online platforms (such as the member portal or an official mobile app), you agree not to misuse these systems. You must not attempt to access other users’ data, introduce any malicious software, or engage in any activity that could compromise the security or integrity of the platform. The content available on the platform (including training materials, downline reports, etc.) is provided for your personal business use only. You may not copy or distribute internal data or materials to non-members or competitors. The Company may monitor use of its systems and has the right to terminate platform access for anyone abusing it.
Domain Names and Email: To protect the brand, members may not register internet domain names or create email addresses that include the word “Inchaway” or any trademarks of the Company. For instance, creating a website called “www.buyinchaway[dot]com” or an email like “inchawayleader@[provider].com” is not allowed. If you find a need for a personalized website to promote your business, please use the official personal website program if provided by Inchaway, or choose a domain that features your own name or business name without infringing the Company’s marks. Inchaway reserves the right to require transfer or cancellation of any domain or online identifier that violates this policy.
No Alteration of Materials: When using any official Inchaway literature, do not alter or delete any trademark, copyright notice, or proprietary legend. For example, if a brochure says © Inchaway and has the Inchaway logo, you should not cut that out if you scan or copy it. Also, do not add other logos (like another company’s logo) to Inchaway material, as that could imply a false association.
Ceasing Use upon Termination: If your membership is terminated or if you cease to be an authorized Inchaway distributor for any reason, you must immediately stop using all Inchaway intellectual property. This means you should take down any signs or online pages bearing the trademarks, stop distributing any remaining marketing materials, and not present yourself as affiliated with Inchaway. Any right to use Company IP ends with the termination of your authorization. Continuing to use the brand after termination is an infringement and may result in legal action.
Official Communications: Inchaway will communicate important information and updates to members through official channels. These include, but are not limited to, email newsletters, announcements on the official website or member portal, letters or circulars, SMS notifications, or official social media announcements. It is crucial that you maintain an updated email address and contact information with the Company to receive such communications. Important communications may include changes in policies, new product launches, price adjustments, upcoming events, bonus or incentive announcements, and other operational updates.
Member Responsibility to Stay Informed: As an Inchaway member, you have a responsibility to keep yourself informed of any updates. The Company may publish memos or updates on the member portal – you should log in periodically to check for news. If the Company sends out physical mail or email, please read them promptly. Many policies and procedural changes will be communicated in this manner. If you are unsure about whether you have the latest information, reach out to your upline or the Company’s support team.
Consent to Electronic Notices: By being an Inchaway user/member, you agree that the Company can send you notices electronically (such as via email or through the website). Such electronic communications satisfy any legal requirement that communications be in writing. Ensure that emails from Inchaway are not going to your spam folder. If you prefer physical notices for anything, you should inform the Company, but note that electronic is the primary method for efficiency.
Updates to Terms & Policies: Inchaway reserves the right to amend or add to these Terms & Conditions, as well as any other Company policies, at any time. The direct selling industry and our business evolve, so policies may need updating to reflect new laws, business strategies, or market conditions. Any new rules or modifications will take effect as decided by the Company. We will strive to inform all members of significant changes in a timely manner, typically via the official communication channels mentioned above. In some cases, changes might be effective immediately upon publication (for example, a change in conduct rules for legal compliance might be immediate). In other cases, we might provide advance notice and an effective date.
Notification of Changes: When changes are made, Inchaway may do one or more of the following: post the revised Terms on the official website (with an updated effective date), send out a notice or summary of changes to members via email or circular, and/or include an announcement in the member portal or at meetings. We encourage you to read any such changes carefully. The Company has “absolute rights” to revise policies, but our intent is always to clarify and improve the framework of the business for all stakeholders.
Agreement to Changes: By continuing to use Inchaway platforms or by remaining an active member/distributor after changes to the Terms or policies have been implemented, you are deemed to have accepted the updated terms. If you have objections to any change, your recourse would be to communicate your concerns to the Company and, if unresolved, to consider terminating your membership. However, we hope to maintain policies that are fair and acceptable. Always ensure you are referencing the latest version of the Terms & Conditions and member rules – older versions are superseded by the newest amendments.
Company’s Rights: In the event of any dispute about the interpretation of these Terms or any policy, the Company’s management has the authority to make final decisions to ensure consistency with the intent of the rules and compliance with law. If a particular rule in these Terms is found to conflict with a new business strategy or a legal requirement, the Company will determine the best way to resolve the conflict, which could include issuing a revised rule or exception. Such determinations by the Company are final and binding within the scope of the business.
By joining Inchaway as a Member or using its platform, you agree to abide by these Terms and all policies. If you violate any of these provisions or engage in misconduct, Inchaway has the right to take disciplinary action, including suspension or termination of your membership or access. This section outlines how termination can occur, the effects of termination, and related actions.
Grounds for Disciplinary Action: Violation of any of the Terms & Conditions, Code of Conduct, Policies in the Business Handbook, or applicable laws can lead to disciplinary measures. Examples of serious violations include (but are not limited to): committing any of the prohibited activities listed earlier (e.g., price undercutting, cross-recruiting, misrepresentation, etc.), failing to comply with sales tax or licensing laws, making unauthorized use of Company intellectual property, or any unethical behavior that harms the Company or other members. Additionally, actions that bring the Inchaway brand into disrepute (such as public scandal or legal conviction related to your business) can be grounds for termination. The Company will evaluate violations on a case-by-case basis, considering severity, whether the act was intentional, repeated offenses, and the impact on the network.
Investigation and Suspension: If the Company receives a complaint or detects a potential violation, it may initiate an investigation. During this period, Inchaway reserves the right to suspend your membership or certain privileges as a precautionary measure. Suspension can include temporarily disabling your ability to sponsor new members, withholding bonus payments, blocking access to the online portal, or freezing your account from making purchases. Suspension is not a final action; it is intended to prevent further potential harm while facts are gathered. The Company will notify you in writing (via email or letter) if you are being suspended or investigated, stating the general reason (e.g., “suspected violation of pricing policy on 2025”). Suspension is typically for a defined short term until a decision is reached.
Notice of Allegations: If a termination for cause is being considered, you will normally receive a formal notice from Inchaway describing the allegations or rule violations in question. This Notice of Intended Termination will outline: (a) which rule or policy was violated, (b) the factual basis (e.g., details of an incident or evidence like a problematic social media post or a report of unauthorized selling), and (c) the timeframe for your response. The notice may come from the Company’s compliance department or an authorized officer.
Right to Respond/Appeal: You will typically be given 14 days from the notice date to reply in writing and present your side of the story or appeal the decision. In your response, you can provide an explanation, evidence, witness statements, or any mitigating factors you want the Company to consider. It’s important to reply within the allowed period; failure to do so will be taken as an acceptance of the allegations. The Company will review any timely appeal or response carefully. If your explanation is satisfactory and it’s found that no violation (or a minor inadvertent violation) occurred, the Company may lift any suspension and reinstate you in good standing, possibly with a warning or additional guidance to prevent future issues.
Termination for Cause: If, after investigation and considering any response, the Company determines that a serious violation did occur, your membership may be terminated for cause. Termination will be confirmed to you in writing. In some cases of egregious misconduct (such as fraud or actions causing immediate harm), the Company may terminate immediately without waiting for a response period, especially if the evidence is clear and compelling. However, in most scenarios, the above notice and response procedure is followed. Once terminated for cause, you are effectively barred from all privileges of membership.
Effects of Termination (Involuntary): Being terminated by the Company means:
You immediately lose your status as an Inchaway Member/Distributor. You may no longer purchase products at member price or resell products, and you must stop representing yourself as associated with Inchaway.
You forfeit any unclaimed or future commissions, bonuses, awards, or rewards from the Company, effective from the date of the activities leading to termination (the Company may determine a retroactive date of violation). Any commission in the pipeline (not yet paid) is void.
Your downline organization (any members you had sponsored) will be “rolled up” to your immediate upline sponsor. This means your direct recruits will be reassigned under your sponsor (or the next active upline) as their new frontline, and so on down the line. You have no rights to your former downline, and you cannot claim compensation for the loss of that network.
The Company may claw back payments or incentives. If you received bonuses or prizes that were earned through the actions that caused termination (for example, a reward trip earned by fraudulent sales), the Company has the right to demand repayment or return of those bonuses/incentives. You might be asked to return inventory or sales aids, or repay commissions that were improperly obtained. In cases of serious fraud or damage, the Company may pursue legal action to recover losses or enforce its rights. You could be liable for costs and damages incurred by the Company due to your breach, on an indemnity basis.
After termination, you are not allowed to rejoin Inchaway as a member under a new sponsor or new identity without explicit Company approval. The Company may impose a waiting period (often a minimum of 6 months or more) and other conditions if it ever considers reinstatement, but in most cases termination for cause is permanent. Any attempt to circumvent a termination by having someone else sign up a business for you, etc., will be detected and is prohibited.
Voluntary Resignation: If you wish to terminate your membership voluntarily (resign), you must submit a written resignation notice to the Company (usually to the local Inchaway office or support email). You can use a Member Resignation Form if provided, or write a letter/email that includes your member details and a clear statement of resignation. Once the Company receives your resignation request, it will process it and send you a confirmation when completed. The effective date of your resignation is when the Company officially accepts and records it (this is often the date of confirmation). From that date, you are no longer an active member.
If you resign, you will lose your current sales level/rank and any downline you have. Those downline members will be moved up under your sponsor as described above. You will not receive any future bonuses from the network you built, because you have given up the position. Make sure you are certain about resigning because this process is usually irreversible.
If you resign within the initial 10-day cooling-off period after joining, you can get a refund of your membership fee (as noted earlier). If you resign later, membership fees are not refunded. However, you can still return unsold products per the Buy-Back Policy for a partial refund.
After resignation, you may reapply to join Inchaway again in the future if you wish, but you might need to wait a specified period (commonly 6 months) before rejoining under a new sponsor. Rejoining will treat you as a new member with no connection to your previous rank or downline.
Other Disciplinary Actions: Termination is the most severe consequence. In some cases, Inchaway may choose to impose lesser disciplinary measures if it believes a situation can be corrected without ending the membership. Such actions can include:
Formal Warning or Probation: A letter might be issued noting the violation and warning against future misconduct. The member could be placed on probation for a period, during which any further issues result in immediate termination.
Suspension of Bonuses: The Company could withhold bonus payments for a period or remove eligibility for a particular incentive, especially if the violation concerns how a bonus was achieved.
Removal of Recognition: If a member obtained a rank or award through unethical means, the Company might strip that title/award.
Mandatory Training: The member might be required to undergo re-training on the Company’s policies and proper procedures, and certify understanding, as a condition to continue.
These measures can be used in combination. For example, a member might be suspended for 1 month, lose a particular bonus, and be required to attend compliance training. The goal is to enforce the rules while giving an opportunity to correct behavior when appropriate.
Post-Termination Conduct: If you are terminated or resign, you must cease all use of Inchaway intellectual property (as stated earlier) and not hold yourself out as an Inchaway representative. If you had any confidential information (like downline contact info, trade secrets, etc.), you must not use or disseminate that after your relationship with Inchaway ends. Doing so could lead to legal liability. Also, you should settle any outstanding matters (return any borrowed materials, pay any due balances, etc.) immediately. Any attempt to sabotage the Company or poach your former team for another business after you leave could result in legal action if it violates non-solicitation expectations.
Appeal of Termination: Involuntary terminations for cause are usually final. However, if you believe your termination was based on incorrect information or was otherwise unjust, you may submit a written appeal to the Company’s management or ethics committee (if one exists), providing any new evidence or clarifications. The Company, at its discretion, may review the case. Reinstatements are rare and would typically be considered only if a clear mistake or misunderstanding occurred.
Survival of Provisions: Even after termination of your membership or if you cease using the platform, certain provisions of these Terms continue to apply to you. For example, the sections on Intellectual Property, Confidentiality, Liability for prior acts, and any other clauses which by their nature should survive, will remain in effect.
Personal Data Protection: Inchaway is committed to protecting your personal data. Any personal information you provide to the Company will be used in accordance with our Privacy Policy and applicable data protection laws (such as the Personal Data Protection Act 2010 (PDPA) in relevant jurisdictions). The Company implements measures to secure your data and will only use or share it for purposes relevant to the Inchaway business (for example, processing your orders, managing your membership, sending you communications, and as required by law). By agreeing to these Terms, you consent to such use of your data. Please review the Privacy Policy for details on what data we collect and how we handle it. You have rights to access and correct your data by contacting the Company. Keep your contact information updated so we can reach you with important notices (and so that your upline can support you).
Limitation of Liability: (Intentionally omitted as no specific clause provided in the source content. However, note that Inchaway will not be responsible for losses resulting from unauthorized conduct by members or circumstances beyond the Company’s control, etc., as generally provided by law.)
Governing Law: (Intentionally omitted detailed clause since not explicitly mentioned in provided content. In practice, the governing law would likely be the local law of the Inchaway entity you contract with. The Company will comply with all applicable laws and expects you to do the same.)
Acceptance: These Terms & Conditions constitute the agreement between you and Inchaway governing your membership and use of the platform. By using the platform or remaining a member, you acknowledge that you have read, understood, and agreed to all of the above sections. If any part of these Terms is found to be unenforceable by a court or regulator, the remainder stays in effect. Inchaway’s failure to enforce a provision on one occasion does not waive its right to enforce it in the future.
For any questions or clarification about these Terms & Conditions, or any other Inchaway policies, please contact the Inchaway corporate office or customer service. We are here to support you in building a successful and compliant business with Inchaway. Thank you for being a part of the Inchaway community and for adhering to these guidelines which are designed to protect and enhance the experience for all Members, Distributors, and customers.
Any queries, comments, concerns or complaints in relation to this Privacy Policy, kindly contact us during office hours (between 9.00a.m. – 6.00 p.m. from Monday to Friday) at the following designated contact details:-
| Designation | Mr. Justin Yin, PDPA Affairs Officer (In-Charge of Malaysia’s and other countries’ Operation) |
| Telephone | +65 6970 8089 |
| admin@inchaway.sg | |
| Address | 5 Harper Road, #06-02 Singapore 369673 |
| Designation | Mr. Christopher Lim, PDPA Affairs Officer (In-Charge of Malaysia’s and other countries’ Operation) |
| Telephone | +607 558 2188 |
| info@inchaway.my | |
| Address | No.9, Jalan Pertama 2, Pusat Perdagangan Danga Utama, 81200, Johor Bahru |